Thank you for choosing AVIVA  We are committed to providing high-quality products and excellent customer service. To ensure clarity and manage expectations, please review our return and refund policy below:

1. All Sales Are Final We want you to be completely satisfied with your purchase. However, please be aware that all sales are final. We do not accept returns, exchanges, or offer refunds on any items purchased from our store.
2.  Why We Have This Policy Our policy is designed to: • Maintain the highest standards of quality and hygiene for all products. · Keep our prices competitive by minimizing the costs associated with returns and exchanges. Offer a streamlined and efficient shopping experience for all our customers.
3.  What to Do Before You Buy To help you make the best decision: • Read Product Descriptions: Ensure you read the product details, including material, sizing, and care instructions, provided on the product page. . Check Size Charts: Refer to our size guide to select the correct size. If you are unsure about your size, please contact our customer service team for assistance. • Ask Questions: If you have any questions about a product or need more information, feel free to reach out to us and mail at [info.aviva01@gmail.com]. We're here to help!
4. Damaged or Defective Items In the rare event that you receive a damaged or defective item: • Contact Us Within 7 Days: Please contact us at [info.aviva01@gmail.com] within 7 days of receiving your order with your order number, a description of the issue, and photos of the damaged or defective item.• Resolution: We will review your claim and, if approved, offer a replacement or a store credit of the same value as the defective item. We will not issue refunds.
5. Non-Returnable Items Please note that the following items are not eligible for return or exchange under any circumstances: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase. • Products that have been worn, washed, or altered.
6.  Shipping Costs Shipping costs are non-refundable, and customers are responsible for all shipping charges related to their orders.
7.  Contact Us If you have any questions or need assistance, please contact us at [info.aviva01@gmail.com]. Our customer service team is available [Customer Service Hours] and will be happy to assist you. Thank you for understanding our policy and for your support of aviva!